We have a 30 day return policy, which means you have 30 days from the date you received the item to request a return.
In order to make a return, the item must be in the same condition as you received it, unused, with tags and original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at [email protected] If your return is accepted, we will send you a return label and instructions on how and where to ship your package. Returned items will not be accepted without a prior return request.
You can always contact us at [email protected] with any questions relating to returns.
Damages and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so that we can assess the problem and resolve it.
Some types of products cannot be returned, such as perishable products (e.g. food, flowers or plants), bespoke products (e.g. special orders or personalised products) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about an item, please contact us.
Unfortunately, we do not accept returns on special offers or gift cards.
The fastest way to ensure you get what you want is to return the item and once the return has been accepted, purchase the new item separately.
Once we have received and checked your return, we will notify you immediately to let you know if your refund has been approved. If approved, you will automatically receive your refund via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.